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11. oktober 2022

Prof. Ada Scupola presents challenges to AI adoption in service organizations at IRIS 45

In August 2022 Professor Ada Scupola presented and discussed the paper by Ada Scupola and Hansen, A. titled “Adoption of Artificial Intelligence in Service Organizations - The case of Denmark” at the 45th IRIS (Information Systems Research Seminar in Scandinavia).

Udgivet af:

Tværinstitutionelt Netværk om Services og Kunstig Intelligens (Forskningsprojekt)

Af: Ada Scupola

On the occasion of the 45th Information Systems Research Seminar in Scandinavia held in Bymose Hegn, Helsinge, Denmark, August 14^th-17^th 2022, Prof. Ada Scupola presented and discussed the article Adoption of Artificial Intelligence in Service Organizations - The case of Denmark, which was co-authored with Prof. Anders Hansen.

The article provides a short overview of the challenges met by service organizations in adopting Artificial Intelligence (AI) based systems.

More about the article

This paper investigates factors affecting adoption of artificial intelligence (AI) in Danish service organizations. Artificial intelligence and robot technologies have been used for decades in manufacturing companies, however these types of technologies are only recently entering the service sector. Given the exploratory nature of the study, to get an overall picture we conducted eleven expert interviews with representatives from both the public and private service sector involved with AI adoption. The results show that a number of drivers and barriers affect AI adoption in the service sector. Barriers may be more specific to the sector investigated, while drivers are of more general nature.