Interorganizational Network on Artificial Intelligence in Services

Project Duration: 09/01/2021 - 08/31/2024

The Interorganizational Network on Artificial Intelligence in Services aims at investigating Artificial Intelligence (AI) and its implications for service organizations in the private as well as public sector.

This is accomplished by:

• supporting interdisciplinary research activities through network meetings and other activities
• including relevant topics on Artificial Intelligence in teaching activities
• organizing relevant national and international workshops, seminars and webinars
• ongoing dialogue with other researchers and practitioners in the field both in Denmark and the international stage

håndtryk mellem printplade og menneskehånd

News

Ada Scupola has given the presentation titled “Application of AI in Professional Services: Challenges and Benefits" given at RUC Digitalization Department, May 8th, 2024

06 June 2024 |

On May, 8th Professor Ada Scupola has given the presentation titled “Application of AI in Professional Services: Challenges and Benefits" given at RUC Digitalization Department

LinkedIn has recently published an interesting study of ”AI at work”. The study is based on unic data from LinkedIns platform of more then 980 million professionels members.

Report:The Future of Work: AI at Work

03 April 2024 |

LinkedIn has recently published an interesting study of ”AI at work”. The study is based on unique data from LinkedIns platform of more then 980 million professionels members. This report are some high lights of relevans for our research of General AI (GAI) and possible impact on the labour market of professionels.

Digital Tech Summit 2023

15 February 2024 |

At the Digital Tech Summit in November at Roskilde University, Professor Ada Scupola (RUC), Associate Professor Kathrin Kirchner (DTU), and Senior Researcher Kasper Edwards presented the talk "Artificial Intelligence (AI) In Management."

Contact

Ada Scupola, professor (mso), ada@ruc.dk

Researchers

Researchers from Roskilde University:

Ada Scupola, professor (mso), ada@ruc.dk

Lars Fuglsang, professor, fuglsang@ruc.dk

Jon Sundbo, professor, sundbo@ruc.dk

John Damm Scheuer, lektor, jods@ruc.dk

External researchers:

Anders Henten, professor, Aalborg Universitet, henten@es.aau.dk

Kathrin Kirchner, associate professoer, DTU, kakir@dtu.dk

Kasper Edwards, senior researcher, DTU, kaed@dtu.dk

Frans Bevort, associate professor, CBS, fb.ioa@cbs.dk

Peter Plougmann, director, Plaugmann - Copenhagen, peter@plougmann-cph.dk

Publications

Artificial intelligence in services: State of the art and future directions
Scupola, A., Sundbo, J., Fuglsang, L. & Henten, A., 2024, Handbook of Services and Artificial Intelligence. Scupola, A., Sundbo, J., Fuglsang, L. & Henten, A. (eds.). Cheltenham: Edward Elgar Publishing, p. 2-13 12 p.
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
Handbook of Services and Artificial Intelligence
Scupola, A. (Editor), Sundbo, J. (Editor), Fuglsang, L. (Editor) & Henten, A. (Editor), 2024, 1 ed. Cheltenham: Edward Elgar Publishing. 374 p.
Research output: Book/Report › Anthology › Research › peer-review
Impact of artificial intelligence on the claim-handling process in insurance services: Automation, augmentation, or both?
Scupola, A., Abildgaard Holck, V., Auletta , F. & Zwicky Riddersholm, M., 2024, Handbook of Services and Artificial Intelligence. Scupola, A., Sundbo, J., Fuglsang, L. & Henten, A. (eds.). Cheltenham: Edward Elgar Publishing, p. 53-66 14 p.
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

More publications

Activities

MANAGING AI IN ORGANIZATIONS
Scupola, A. (Speaker), Kirchner, K. (Speaker), Edwards, K. (Speaker) & Scheuer, J. D. (Speaker)
31 Oct 2024
Activity: Talk or presentation › Lecture and oral contribution
From Basic E-commerce to Artificial Intelligence-A Career Journey, presentation given at "Italian Women Researchers in Denmark: Experiences and Learnings” event organized by ARSID-Italian Institute of Culture, Hellerup, 9th of October 2024
Scupola, A. (Speaker)
9 Oct 2024
Activity: Talk or presentation › Lecture and oral contribution
Digital Transition and Opportunities offered by AI, Italian Embassy and Italian Cultural Institute in Copenhagen, Italian Research Day in the World 2024, April 23 2024.
Scupola, A. (Speaker)
23 Apr 2024
Activity: Talk or presentation › Lecture and oral contribution

More activities

Press-media

Kunstig intelligens vil forandre vores måde at arbejde på
Scupola, A.
30/11/2023
1 item of Media coverage
Press/Media: Press / Media

Funding

The Rector's Development Fund at Roskilde University has granted support to the project. The Rector's Development Pool supports smaller and larger development projects or strategic initiatives for the benefit of the university's core tasks and development of the administration, with a view to competence building, learning and exchange of experience, as well as profiling Roskilde University.

Insights

Reflections and main points from the Digital Tech Summit 25-26 October

The network and the Danish Chamber of Commerce successfully presented the session about Artificial Intelligence (AI) in Knowledge Services. We share here the main points shared by the speakers.

Read more about Reflections and main points from the Digital Tech Summit 25-26 October

An Overview of the Network’s Members and Researchers’ Profiles

We are pleased to introduce the members of our network, which brings together researchers from Roskilde University (RU), as well as from other institutions in Denmark. Find below more information about their individual profiles and academic focus.